Sauna Reservation Terms

These are the terms for reserving one of the first 10 Saunom 2-person infrared saunas. If anything here is unclear, email info@saunom.com before you reserve and Sam will answer.

What your $100 does

  • It reserves one of the first 10 saunas at $3,999. After the first 10, the price is $4,999.
  • It counts toward the price. The balance is $3,899.
  • One reservation is for one sauna. Want two? Email us first and we'll confirm both.
  • We send the balance invoices in early December. If the saunas are ready to ship sooner, we may send them a little earlier. Reservations close when the invoices go out, and any first-batch saunas left after that can be bought outright at $3,999.

Getting your $100 back

  • Cancel anytime before you pay the balance, for any reason. Reply to your reservation email or write to info@saunom.com.
  • We refund the full $100 to your original payment method within 3 business days. Your bank can take another 5 to 10 days to show it.
  • No fees and no questions. We will never ask you to change or remove a review to get a refund.

Paying the rest

  • When your sauna is ready to ship, we email you a secure Shopify payment link for the balance. The link stays open for a week. Want more time? Reply and we'll keep it open longer.
  • If we don't hear back, we'll remind you and check in once more. If we still can't reach you, we refund your $100 in full and offer the sauna to the next person.
  • Paying the balance confirms your order, and your sauna goes straight to our warehouse to be packed and shipped. If you have any questions, ask us before you pay. Until then, your $100 stays fully refundable.

If there's a delay

  • If the shipping date moves, we email you the same day we know, with the new date.
  • If your sauna hasn't shipped by December 31, 2026, we refund your $100 automatically. If you'd rather keep your spot, tell us and we will.

Delivery

  • Free curbside delivery, 5 to 10 days after it ships. For now we deliver to the lower 48 states only, so not to Alaska, Hawaii, US territories or outside the US.
  • It comes in three flat boxes of about 90 to 110 lb each, so plan on two adults to carry them in.
  • It needs its own 240 V outlet (NEMA 6-20R on a dedicated 20 A circuit) fitted by an electrician. The install sheet has what to tell them. Book them early.

The gift with the first 10 saunas

  • Each of the first 10 saunas sold comes with an EW300 Pro red light panel, worth $239.99 on saunom.com, whether you reserved yours or bought it outright.
  • It's yours once the sauna is paid in full. It ships free, separately from the sauna.
  • It stays outside the sauna because it isn't made for heat. Use it before or after your session.
  • If the sauna comes back to us, please send the panel back with it. If you'd rather keep the panel, we take its $239.99 price off your refund.
  • It's a gift, so it can't be exchanged for cash or a discount.

Warranty

  • 6-year warranty on the heaters: if a heater fails, we repair or replace it.
  • 1-year warranty on the woodwork.

Cancelling and returns

  • Before you pay the balance: cancel for any reason and get your full $100 back.
  • After you pay the balance: your sauna goes to our warehouse to be packed and shipped, so the order is final. Freight across the US is a big part of what a sauna costs, which is why returns cover damage and faults rather than a change of mind.
  • Damaged in delivery? Check the boxes before you sign. Write any damage on the delivery receipt, take photos, and email us within 5 business days. We replace the damaged part or the sauna.
  • Faulty? Tell us within 30 days of delivery and we repair or replace it at our cost. After that, the warranty covers it.
  • If a sauna does come back to us, please take it apart and pack it in its original boxes.

Who you're dealing with

Saunom is a brand of Pameram OƜ, registry code 16678788, Seebi 1, 11316 Tallinn, Estonia. Sauna owners have placed over 30,000 orders with us for sauna accessories. Questions go to Sam at info@saunom.com, and a person answers.