Shipping policy
Shipping Policy
Last updated: October 6, 2026
Thank you for shopping with Saunom. This Shipping Policy explains where we ship, how delivery estimates work, and what to expect after placing an order.
Where we ship
Saunom currently ships to addresses within the United States. Available shipping options and charges, if any, are shown at checkout before you complete your purchase.
Delivery estimates
Most in-stock orders are typically delivered within 2–6 business days after dispatch. Delivery estimates are not guaranteed and may vary based on the destination, carrier capacity, weather, holidays, and other circumstances outside our control.
Sauna doors (freight delivery)
Sauna doors ship by freight from our US warehouse to the lower 48 states only. A flat $249 freight charge is added at checkout. Delivery takes 5 to 10 business days.
The freight carrier delivers to the curb or driveway and does not carry the crate inside. The crate is about 77 x 30 x 12 in and weighs about 110 lb, so have a second person ready.
Inspect the crate, the glass and the frame before you sign. If you see damage, write it on the delivery receipt before signing, take photos, and email support@saunom.com with your order number within 5 business days of delivery.
Other large or special-order items
Some other products need extra handling or transit time. Where a longer lead time applies, we show it on the product page, at checkout, or by email after your order is placed.
Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address provided at checkout. When tracking is available, we will send shipment and tracking details by email after the order has been dispatched.
Address accuracy
Please review your shipping address carefully before submitting your order. Contact us as soon as possible at support@saunom.com if you need to request an address correction. We cannot guarantee that changes can be made after an order has been processed or dispatched.
Delays, loss, or damage
Carrier delays can occur. If your tracking has not updated for an extended period, your package appears lost, or your order arrives damaged, contact us at support@saunom.com with your order number and any relevant photos or tracking details. For damage, please include clear photos of the item, its outer packaging, and the shipping label. For sauna doors, damage must be reported within 5 business days of delivery. See the Refund Policy for the full door terms.
Returns and refunds
Returns and refunds are handled under our Refund Policy. Please review that policy before requesting a return.
Contact us
For shipping questions, contact Saunom at support@saunom.com.